This Privacy Policy governs the manner in which Southern Africa Experiences CC, trading as Legal-Services.co.za, collects, uses, maintains and discloses information collected from users of this Website. By accessing or using this Website you accept this Privacy Policy.
1. Who is responsible for your information
- Responsible party: Southern Africa Experiences CC, registration number [[CC REGISTRATION NUMBER]], trading as Legal-Services.co.za
- Physical address: [[BUSINESS ADDRESS – not your home address]]
- Information Officer: [[NAME]]
- Information Officer email: [[EMAIL ADDRESS]]
- Telephone: [[BUSINESS TELEPHONE NUMBER]]
[[CONFIRM: your Information Officer must be registered with the Information Regulator. If this has not been done, do it before publishing this page.]]
Requests to exercise any right described in this Policy should be addressed to the Information Officer in writing at the email address above.
2. Definitions
- Website means legal-services.co.za and all its pages, sub-pages and associated digital properties.
- Personal Information has the meaning given in the Protection of Personal Information Act 4 of 2013 (POPIA) and includes any information that identifies or is capable of identifying a natural person.
- Processing means any operation performed on Personal Information, including collection, storage, use, disclosure, modification or destruction.
- Responsible Party means the entity that determines the purpose and means of Processing Personal Information, as defined in POPIA.
- Legal Partner means an independent law firm, registered with the Legal Practice Council, to which we may refer your enquiry.
3. Applicable law
This Website operates in compliance with South African law, including:
- the Protection of Personal Information Act 4 of 2013 (POPIA);
- the Electronic Communications and Transactions Act 25 of 2002 (ECTA);
- the Consumer Protection Act 68 of 2008 (CPA), where applicable;
- the Promotion of Access to Information Act 2 of 2000 (PAIA).
Where you access this Website from outside South Africa, you accept that the laws of the Republic of South Africa govern any dispute arising from or related to your use of this Website and your Personal Information.
4. Information we collect
- Identity data: name and surname.
- Contact data: email address, telephone number, and physical or postal address where you provide it.
- Correspondence data: messages and enquiries submitted through contact forms, email or any other communication channel.
- Technical data: IP address, browser type and version, time zone, operating system, device identifiers and similar data collected automatically when you visit the Website.
- Usage data: pages viewed, links clicked, referral sources, time spent on pages and other behavioural data gathered through analytics tools.
- Cookie data: data collected through cookies and similar technologies, as described in our Cookie Policy.
5. Special personal information
We do not require, and we ask you not to submit, special personal information as defined in POPIA. This includes information about health, biometrics, religious or philosophical beliefs, race or ethnic origin, trade union membership, political persuasion, sex life, or alleged criminal behaviour.
Please do not include such information in an enquiry form. If you do submit it, we will process it only to the extent necessary to refer your enquiry to a Legal Partner, and you may ask us to delete it at any time.
6. How we collect information
- Voluntary submission through contact forms, email or other communication tools on the Website.
- Automated technologies including cookies, server logs and analytics platforms.
- Third party sources such as analytics providers and advertising networks, to the extent permitted by law.
7. Why we collect and use your information
We Process your Personal Information only for lawful, specific and legitimate purposes, including:
- responding to your enquiries and requests;
- referring your enquiry to a Legal Partner, as described in clause 8;
- administering, improving and securing the Website and its content;
- complying with applicable legal and regulatory obligations;
- sending informational, administrative or marketing communications where you have consented or where permitted by law;
- analysing usage patterns to improve user experience and Website performance;
- protecting our legal rights and the rights of third parties.
We will not Process your Personal Information for purposes incompatible with those stated above without your prior consent.
8. Referral to a Legal Partner
When you submit an enquiry, we share the Personal Information you have provided with a Legal Partner so that they can contact you about your matter. We tell you this before you submit, and by submitting an enquiry you consent to that sharing.
[[CONFIRM: does an enquiry go to ONE firm or SEVERAL? The sentence below says one. If several, this clause must say so, and the form needs an unticked opt-in checkbox rather than a notice.]]
Unless you agree otherwise, your enquiry is shared with one Legal Partner only. We allocate enquiries on the basis of the area of law involved, the location of the matter and the capacity of the Legal Partners we work with. We do not allocate enquiries on the basis of any payment.
We are paid by Legal Partners for marketing services. We do not receive any referral fee, commission or share of legal fees.
By submitting an enquiry you acknowledge that:
- each Legal Partner is an independent professional practice that maintains its own privacy practices, client relationships, professional obligations and confidentiality duties;
- once your information has been shared with a Legal Partner, that firm processes it as a responsible party in its own right, and we are not responsible for how it does so;
- no attorney-client relationship, professional relationship or fiduciary duty arises between you and us by virtue of a referral.
We take reasonable steps to satisfy ourselves that Legal Partners maintain adequate data protection standards, but we cannot warrant any third party’s compliance with POPIA or any other legislation.
9. Who else we share information with
- Service providers and operators acting on our behalf, such as hosting providers, analytics services and email platforms, subject to appropriate operator agreements under POPIA.
- Regulatory bodies, courts and law enforcement where required by law, court order or regulatory requirement.
- Successors in business in the event of a merger, acquisition, restructuring or sale of the Website or its associated assets.
We do not sell, rent or trade your Personal Information to unaffiliated third parties for their own marketing purposes.
10. Cookies and tracking technologies
This Website uses cookies and similar tracking technologies. Please see our Cookie Policy for details of the cookies we use, their purposes, and how to manage your preferences.
11. Data security
We implement appropriate technical and organisational measures designed to protect Personal Information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These include secure server infrastructure and access controls, encryption of data in transit using SSL or TLS, access to Personal Information restricted on a need-to-know basis, and periodic review of our security practices.
No transmission of data over the internet and no storage system can be guaranteed to be completely secure. While we take the measures described above, we cannot warrant absolute security.
12. How long we keep your information
We retain Personal Information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, whichever is longer. Thereafter it is securely deleted or anonymised.
[[REVIEW: your current policy states five years for enquiry records. That is long for a marketing enquiry. Either shorten it or record in writing why five years is necessary. See the guide.]]
Enquiry records are generally retained for [[RETENTION PERIOD]] unless a shorter or longer period is required by law.
13. Your rights under POPIA
As a data subject you have the right to:
- access a record of the Personal Information we hold about you;
- correction of inaccurate or incomplete Personal Information;
- deletion of your Personal Information, subject to any legal obligation we have to retain certain records;
- object to the Processing of your Personal Information on reasonable grounds;
- withdraw consent at any time, where our Processing is based on your consent;
- lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, contact our Information Officer using the details in clause 1. We will respond within a reasonable time and in accordance with POPIA.
14. Liability and indemnity
Our Terms and Conditions set out the limitations of our liability and the indemnity you give us in connection with your use of this Website. Nothing in this Policy limits any right you have under POPIA, including your right under section 99 of that Act to claim compensation.
15. Children
This Website is not directed at or intended for use by persons under the age of 18. We do not knowingly collect Personal Information from minors. If we become aware that we have inadvertently collected Personal Information from a minor, we will take immediate steps to delete it. A parent or guardian who believes their child has submitted Personal Information to this Website should contact us immediately.
16. Third party websites and links
This Website may contain links to third party websites, including websites of legal professionals, law firms, regulatory bodies or service providers. These links are provided for convenience only. We do not endorse, control or accept responsibility for the content, privacy practices or security of any third party website. Your use of any linked website is at your own risk and subject to that website’s own terms and privacy policy.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective on posting to this page. The date of the most recent update appears at the top of this page. We encourage you to review it periodically.
18. Governing law and jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising from or in connection with it is subject to the jurisdiction of the competent South African courts.
19. Contact and complaints
If you have a question, concern or complaint about this Privacy Policy or about how we Process your Personal Information, contact our Information Officer at [[EMAIL ADDRESS]].
You may also contact the Information Regulator of South Africa directly:
- Website: inforegulator.org.za
- Email: inforeg@justice.gov.za
- Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
[[VERIFY these Regulator contact details are still current before publishing.]]
Related legal documents
This Privacy Policy should be read together with our Terms and Conditions, Disclaimer, Cookie Policy and Contact Form Disclosure.
